How Q doctor Works
How quickly can I get an appointment?
This will vary depending on how busy our Doctors are but generally within a few hours and often much sooner. If there are no appointments available immediately you can check availability on other days up to 7 days in advance.
Is the service free?
Q doctor offers a limited number of free appointments each week and we provide a range of affordable paid plans - see our plans here
How do I make a complaint or report a problem?
Please contact us by emailing firstname.lastname@example.org or by calling us on +44 (0)330 223 0349
How long is a Q doctor appointment?
A typical Q doctor appointment lasts for up to 10 minutes but could last longer if your doctor feels that there is a clinical need.
Are you part of the NHS?
Q doctor is not part of the NHS but our founder is a former NHS doctor who founded Q doctor with the support of the NHS and our ethos is strongly aligned with NHS values. By using Q doctor to see a doctor quickly without needing time off work you are freeing up capacity at your GP surgery for those who can only be treated effectively in a face-to-face appointment. In the future we hope that you may be able to access some Q doctor services through your GP surgery or some NHS Hospitals.
Can I sign-up & book over the phone?
Q doctor is an online service, and is orientated as such for the smoothest experience. However if you have a particular reason you'd like to book over the phone, we can arrange that through our booking team on +44 (0)330 223 0349.
Can I use the service outside the UK?
You can, providing you are normally a UK resident and abroad temporarily. By consulting from overseas you acknowledge that treatment cannot be delivered to you and you do so for advice only.
Is Q doctor suitable for use in emergencies?
Q doctor is not suitable for emergencies - YOU SHOULD CALL 999 in a critical or life-threatening situation, including but not limited to;
- difficulty breathing
- severe chest pain
- severe bleeding and it cant be stopped
- loss of consciousness
- acute confused states or fits
- If you or someone else is having what you believe to be a heart attack or stroke you should DIAL 999 immediately.
GO STRAIGHT TO AN NHS ACCIDENT & EMERGENCY IF YOU THINK YOU OR SOMEONE ELSE IS IN AN URGENT OR EMERGENCY MEDICAL SITUATION - YOU SHOULD NOT USE QDOCTOR.
How long does it take to sign-up?
Sign-up takes a few minutes and you can create a Q doctor account on our Web site or our iOS App.
Do you offer a free trial?
Yes we offer a limited number of free appointments to those on our Free Plan. See details of all our plans here - see our plans here
Who can use Q doctor?
You must be aged 18 years or older to use the Q doctor Site and App. You must have your own Q doctor account and make payment using your own credit or debit card.
Will I be charged if I miss an appointment?
You can cancel an appointment up to 2 hours prior to an appointment. If you do not cancel in time or you do not attend you will either loose your free consultation or will be charged a cancellation fee of £10 if on a paid plan.
How do I access the Q doctor service?
You can access Q doctor from our Web site if you have a Macintosh or Windows PC or Laptop equipped with a microphone and camera. The latest version of the Google Chrome or FireFox Web browser should be installed. You will need a good Internet connection. In the near future you will be able to download our iOS App for iPhone or Ipad from the Apple App store.
Fit-Notes and Referral Letters
How do I access my referral letter or fit note?
Any referral letters or fit notes will be uploaded to your Q doctor Appointment Details in your Appointment History after your consultation ends by your doctor, please allow a few minutes for this process. You can then purchase & download them from your Appointment Details for sharing with other healthcare professionals.
How much do you charge for fit notes & referral letters?
Please check our pricing page for our current pricing.
What happens if I need a prescription?
Prescriptions can be signed electronically by our doctors. Once paid for, you can then have the medication delivered straight to your home, office or other UK address.
How much does a prescription cost?
Prescriptions are all private as of September 2017. The cost of medications is therefore based on the medication cost from our pharmacy partners, which may be more or less than an NHS fee depending on the item being fulfilled. We then charge a small fee in addition for delivery to you.
Can you issue repeat prescriptions?
If you have an NHS repeat prescription already, you can use our site to assign one of our pharmacy partners to deliver your NHS repeat medication to you. More information on exactly how this works is presented to you once you have signed up and entered any medication details into your account page.
How long does delivery take?
Typically delivery is next working day when the order is received before 4pm on a working day. In the very near future we will have an upgrade available for same day delivery - watch this space!
Where are my medical records stored?
We store your Q doctor medical records on secure servers located in the UK. The handling of this data meets strict Data Protection Act requirements for the protection of health-related information, as set out by the Information Commissioner’s Office and in the NHS code of practice on Records management.
What happens to my consultation recording?
Your consultation recordings are encrypted and stored securely on servers located in the UK.
Is anything sent to my regular GP?
On sign-up we ask that you provide details of your registered GP if you have one. Then at the beginning of each consultation you can decide whether or not you consent to the Q doctor GP's summarybeing sent to your regular GP. The Q doctor GP will be made aware of whether or not you have consented, to ensure they can discuss this with you if clinically necessary.
Our GPs & Clinical Governance
Who are your GPs?
All of our GPs are GMC registered in the UK and we do extensive professional checks before they are cleared to join our team.
Are your Doctors from the NHS?
Many of our Doctors work for the NHS and all are fully licensed to practice in the UK.